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Frequently asked questions
We are currently working on adding options for international shipping.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to click the "Notify Me When Available" button on the out of stock item.
Yes - we offer free shipping on domestic orders over $50 USD!
Yes! We offer both custom and private labeling options for events, resale and other needs. Please email us at megan@thecandycloset.com to find out more!
Yes! If you are a business and would like to order products for resale, you can do so using our https://faire.com/direct/candycloset
If you are interested in private/custom packaging, please contact us for a quote: megan@thecandycloset.com.
Yes! If you are interested in ordering bulk for parties and events, please feel free to contact us at: megan@thecandyclosetco.com
Helpful information
Refunds: We do not offer returns, exchanges or refunds. However, if your order is damaged in transit, please contact us within 24 hours with a photo of the damage.Â
Email:Â orders@thecandyclosetco.com
Cancellations: Orders can be cancelled after payment but only if the order is cancelled before the items are shipped. If you wish to cancel an order, please contact us via email: orders@thecandyclosetco.com
I entered the wrong shipping address, what now?
Please carefully enter and review your address before and after you place your order. If you need to make an address change before you order has shipped, please email us ASAP to make the correction.  If you have made an error in entering your address and your order has already shipped, we will send you an invoice to cover the cost of re-shipping your order once it has been returned-to-sender. If this is not your preference, the other option would be to refund your order, minus the cost of shipping and a 25% non-sellable item fee after it has been returned-to-sender.Â
Please reach out to us with any additional questions you may have!Â
Orders take 3-5 business days to ship out. Please keep in mind that a business day is Monday - Friday. Business days do not include weeknds or holidays. You will receive a tracking number once your order is shipped. From there, the shipping
service will be able to give you an estimated delivery date.Â